![]() ![]() This caused hundreds of gallons of water to be dispersed by our fire suppression system, resulting in flooding of a couple of guest rooms. I am sorry that we did have a guest cause a fire in a guest room, which resulted in the sprinkler system being activated. I appreciate the 4-stars and understand the reasoning. Lisaacson1, Thank you for your review of Hotel Indigo Baltimore. Please let me know if there is anything further I can do to assist. You will hear from him today to confirm resolution. ![]() I will ask that our Assistant General Manager follow up with you again to ensure all your points were properly refunded to you and that the proper refunds were issued. Proper authorities were contacted, who also responded, and swift action was taken by the authorities. Both General Manager and Assistance General Manager were promptly notified of the incident and both responded to the hotel within 20 minutes. I am sorry if you felt there was not sense of urgency, however, that urgency was taking place behind the scenes. Please rest assured that our team did their best given the circumstances, in remaining calm as to not make the situation worse. I am sorry you felt the front desk responded inefficiently. I am sincerely sorry for the inconveniences caused to you by another guest of the hotel. MMARI007, Thank you for your comments and review of Hotel Indigo Baltimore. Rowe Price, Under Armour and Transamerica. For business travelers and meeting planners, the Hotel Indigo Baltimore Downtown has more than 4,000 square feet of versatile meeting space, and close proximity to the BWI airport, Baltimore Convention Center and major companies including T. Step outside to explore all Downtown Baltimore has to offer, from the Washington Monument of Baltimore to the Walters Art Museum, and enjoy easy access from the hotel to top Baltimore attractions such as the Inner Harbor, Oriole Park at Camden Yards, and the National Aquarium. And visit with our canine greeter, Xander, a Blue Brindle Cane Corso who invites you and your own pups to stay at our pet-friendly hotel, enjoy dog treats, and play at the nearby Howard Park Dog Park. Sample the honey produced at the hotel by our three honey bee colonies, which can be viewed from our fourth-floor guest rooms. Sip on some of the best craft cocktails in our hotel restaurant, Poets Modern Cocktails & Eats. Relax with a book (by hometown author Edgar Allan Poe, perhaps) from our hotel library, and sleep under a literary-themed mural in your guest room. While there are many things to do in Baltimore, there are also a great number of discoveries to make right here in our hotel. Our neighborhood is a hub of Charm City history and arts, and our upscale boutique hotel reflects the area's vibrancy with every detail. The cultural heart of Baltimore beats loudly at Hotel Indigo® Baltimore Downtown.
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